Privacy Policy

ED Plumbing — Last updated: August 2026 — Governing law: Province of Ontario, Canada

ED Plumbing (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

Information you provide directly

When you contact us through our website forms, by phone, or by email, we may collect:

• Full name
• Phone number
• Email address
• Service address or location
• Description of the plumbing issue or service needed

Information collected automatically

When you visit our website, certain technical information is collected automatically by our hosting infrastructure, including your IP address, browser type, pages visited, and the date and time of your visit. This data is used for security and server performance purposes and is not linked to your personal identity.

Cookies

Our website uses cookies — small text files stored in your browser. We use the following types of cookies:

• Strictly necessary cookies: Required for the website to function correctly (e.g., LiteSpeed server-side caching cookies). These cannot be disabled.
• Preference cookies: Remember your choices on our site, such as whether you have accepted our cookie notice.
• Analytics cookies: If enabled, help us understand how visitors use our site so we can improve it. We do not sell analytics data to third parties.

You can control non-essential cookies through your browser settings. Disabling cookies may affect certain website features.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service inquiry or estimate request
• To schedule and confirm service appointments
• To provide the plumbing services you have requested
• To send follow-up communications related to completed service
• To comply with legal and regulatory requirements applicable to our business in Ontario
• To improve our website and services

We do not use your personal information for unsolicited marketing without your consent.

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: We use Formspree (formspree.io) to process contact form submissions. Formspree is GDPR-compliant and does not use your data for advertising. See their privacy policy at formspree.io/legal/privacy-policy.
• Legal requirements: We may disclose information if required by law, court order, or regulatory authority in Canada or Ontario.
• Business transfer: If ED Plumbing is acquired or merges with another entity, personal information held by us may be transferred to the new owner, subject to the same privacy commitments.

4. Data Retention

We retain personal information only as long as necessary for the purpose for which it was collected, or as required by law. Contact form submissions are retained for a maximum of 24 months. Service records may be retained for up to 7 years for liability and tax purposes.

5. Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent for the use of your personal information (subject to legal and contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

6. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption. Contact form submissions are transmitted securely to our service provider. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, review platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website after a policy update constitutes acceptance of the revised policy.

9. Contact Us